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Need Help With An Item You Just Purchased?
So you just purchased your new rc toy and you're having some trouble with the item. Or maybe item does not work properly, you think item is DEFECTIVE and you need to return it for an exchange or refund immediately? Before you send the item back, check out the following articles that will assist you in your new purchase. It contains information that will help you get your item not just to work properly, but you'll be having FUN in no time! Whether you purchased an rc car, buggy, truck, helicopter, or boat, some of these items may appear to be non-working at first, but with the proper procedure, maintenance and guidance, your item will be up and running quickly. Click on the ARTICLES link to find the assistance you are looking for.
Shipping and Returns
Exchange/Replacement and Returns
All returns MUST be accompanied by a Return Merchandise Authorization (RMA) and a copy of the sales order or invoice. Exchange is granted only if your item is Dead on Arrival (DOA). If the item does not work due to manufacture error, please send the item back for an exchange. Please verify that that item is available. In the event that an exchange is not available, full credit will be granted or product of similar or equal value will replace the original item. Returned items must be in the original condition it was sent, including the manual, unused item, cables, accessories, etc. Physical damage of returned product may invalidate the RMA at the discretion of RCTOYHOUSE.com. Any unauthorized modification or damage to the product will not be processed. Returns without authorized RMA will not be honored.
Original products will be tested. Defective item must be confirmed, all original items accounted for before replacement is sent.
Shipment
RCTOYHOUSE.com will ship out most items within 1-3 business days, except Pre-Order items. We use USPS and UPS carriers, DHL, and FEDEX. After we have processed your order, you will receive an email confirmation of your order with status of the shipment.
Status and Delivery
Please do not email RCTOYHOUSE.com regarding status of your order. You may contact USPS, UPS, DHL, or FEDEX directly. Once we release your item for shipment, it is up to the mail carrier to delivery your order in a timely manner. We recommend that you purchase insurance for your item. RCTOYHOUSE.com will not be responsible for freight damages or shipment delays.
Privacy Policy
Yahoo Privacy Notice
This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.
Our Commitment To Privacy
Your privacy is important to us. RCTOYHOUSE.com will never share any of your personally identifiable information without your consent. Your name, address, phone number, credit number or any pertinent information will be strictly confidential. RCTOYHOUSE.com will never sell, trade, or rent your personal information to third parties.
The Information We Collect
When you order with RCTOYHOUSE.com, your name, email address, mailing address, credit card number and expiration date are collected so that RCTOYHOUSE.com can process your order and notify you of the status.
Occasionally, RCTOYHOUSE.com may use the information to notify you of important changes to our website, new services, or special offers that you may find valuable. If you rather not receive this information, simply email us at CustomerCare@rctoyhouse.com.
Identity Verification
RCTOYHOUSE.com will take reasonable steps to verify your identity and information you provide. All orders are subject to verification through email, phone call, and/or your bank.
Our Commitment To Data Security
RCTOYHOUSE utlitizes the latest Secure Socket Layer (SSL) encryption technology to ensure the secure transmission of personal information from your PC to our servers. While we are committed to safeguard your information we collect, we are not responsible for typographical errors, technical errors, product pricing inaccuracies or omissions.
RCTOYHOUSE.com reserves the right to cancel any order placed for any product listed at an incorrect price or shown with incorrect information, whether due to typographical error, changes in the system or otherwise
Private Policy Agreement
Your use of RCTOYHOUSE.com is acknowledgement that you agree with the Private Policy and Terms and Conditions. If you do not agree, please do not use the site. RCTOYHOUSE.com reserves the right to change the Private Policy and Terms and Conditions at any time.
Contact Us
Should you have questions or concerns about these privacy policies, please call us or send us an email at CustomerCare@rctoyhouse.com.
Terms and Conditions
Payment Method
For your convenience, all sales are credit card (Visa, Master, AMEX and Discover), Paypal and Money Order. Personal checks are accepted upon special request. All sales are considered final after 10 days. No refunds, returns, or exchanges are allowed after 10 days.
Pricing
RCTOYHOUSE.com is committed to offering our customers the best prices and best products. Despite our best efforts, we reserve the right to adjust the price of items due to error or changes and cancel orders at our discretion.
Sales Tax
All California residents will be charged 8.25% sales tax, except for verified resellers. Product returns are subject to 15% return fee, with the exception of manufacture defects. Shipping costs and return shipping costs are non-refundable. All sales are final after 10 days (no returns or exchanges after 10 days).
Exchange/Replacement and Returns
All returns MUST be accompanied by a Return Merchandise Authorization (RMA) and a copy of the sales order or invoice. Exchange is granted only if your item is Dead on Arrival (DOA). If the item does not work due to manufacture error, please send the item back for an exchange. Please verify that that item is available. In the event that an exchange is not available, credit will be granted or product of similar or equal value will replace the original item (credit subject to 15% restocking fee). Returned items must be in the original condition it was sent, including the manual, unused item, cables, accessories, etc. Physical damage of returned product may invalidate the RMA at the discretion of RCTOYHOUSE.com. Any unauthorized modification or damage to the product will not be processed. Returns without authorized RMA will not be honored.
Original products will be tested. Defective item must be confirmed, all original items accounted for before replacement is sent.
Shipment
RCTOYHOUSE.com will ship out most items within 1-3 business days, except Pre-Order items. We use USPS, UPS, DHL and FEDEX. After we have processed your order, you will receive an email confirmation of your order with status of the shipment.
Status and Delivery
Please do not email RCTOYHOUSE.com regarding status of your order. You may contact USPS, UPS, DHL or FEDEX directly. Once we release your item for shipment, it is up to the mail carrier to delivery your order in a timely manner. We recommend that you purchase insurance for your item. RCTOYHOUSE.com will not be responsible for freight damages or shipment delays.
Liability
Please be advised that items in our website may require adult supervision and not suitable for children. Please read the instruction manual carefully and thoroughly before operation. RCTOYHOUSE.com is not responsible for any injuries for any use or misuse of, damages, and /or injuries cause by the products sold in our website. Please also refer to our privacy notice.
About Us
RCTOYHOUSE.com is your one stop shop for all your radio remote controlled hobby toy needs. We are committed to supply you with the best radio control RC helicopters, nitro gas powered on-road/off-road buggies, nitro gas powered monster trucks, dragonfly king mini electric helicopters, battery operated speed boats, etc at the lowest, cheapest possible price. Many of our products are compatible with Cen racing, genesis, TRAXX, HPI, and other top brands. Please check our website frequently for catalog updates to appease your hobby needs. Please send us an email for any comment, suggestions or feedbacks. Customer satisfaction and retention is our priority. Email CustomerCare@rctoyhouse.com.
Huge Savings to YOU
We purchase our quality products in volume to bring you huge savings.
Location
We are located at the heart of Los Angeles. We process 100% of our items online. Local pick-up is reserved for verified resellers or bulk orders only. Please email CustomerCare@rctoyhouse.com if you have any questions and concerns. We will reply within 1-2 business days.
RCTOYHOUSE.com
Los Angeles, California
Phone: 323-225-4167
Email: CustomerCare@rctoyhouse.com
Office Hours: 11am-6pm Monday-Friday (Pacific Time)
Wholesale Information
RCTOYHOUSE.com has wholesale opportunites for small, medium, and large quantities. We are a toy hobby online warehouse store that can supply you with radio remote control RC helicopter, nitro gas powered race cars (1/10 and 1/8 scales), monster trucks, mini dragonfly helicopter, electric boats, cars, helicopters and much more. Many of our items are compatible with CEN, TRAXX, HPI, and other RC hobby racing vehicles. We are currently expanding our selections to offer you the lowest, cheapest discount price. Please check rctoyhouse.com for updates. Please contact us for the wholesale price list: wholesale@rctoyhouse.com.
Partner with Us!
We welcom wholesale pricing for resellers
The Process is Simple!
Just email or fax us your resale certificate if you reside in California. Out of state residents are exempt because no sales tax is required. After your information is verified, we will send you a wholesale price list.
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